Frequently Asked Questions

About

Go Sober for October encourages people to go booze-free for the 31 days of October and raise funds for Macmillan Cancer Support. Read more...

Becoming a Soberhero might not mean you have X-ray vision or you get to wear a cape. But not drinking does mean you’ll gain many heroic qualities and, most importantly, help to change the lives of people with cancer. Read more...

Yes, we know taking a month off the booze is not an easy task so why would we charge you to do it? We value people that want to make a difference by going sober to benefit their own health and the well-being of others, therefore we cannot justify charging you good folk to participate.

When you sign up via the Go Sober site, your online giving page is set up under your personalised profile URL.

Please note we are unable to link other online giving pages to your Go Sober profile.

Participants

Yes, you will need to sign up again. Reinstate your Soberhero status and sign up here.

First you will need to register to participate in Go Sober. Once you have completed sign-up you will have your own Go Sober profile page. You can then direct people to your unique profile page URL where they can make a donation through our secure payment gateway using a valid debit or credit card.

We do try to encourage all donations to be made online via an individual or team's profile page however we realise this isn't possible for everybody. With this in mind there’s a form available for people to download and print in order to send in cash donations... Don’t worry it’s all very straightforward.

Go Sober Cash Donation Form - Download Here

When you’ve collected all your cash, please send a cheque for the total cash donation amount and the completed Donation Form to:

Go Sober - Macmillan Cancer Support
89 Albert Embankment
London
SE1 7UQ

Please remember

  • Offline donations will show on your page within 10 days of receipt.
  • Please make cheques/CAF cheques/postal orders payable to: Macmillan Cancer Support
  • Please do not send cash through the post.

Once we have received and processed your donations we will update your profile page to show the cash donations made. You will also receive an email letting you know that your cash donations have been added.

When registering with us you will have chosen a password - don't worry if you've forgotten it!

Just click Forgotten Password in the Login area and enter your registered email address and you will be able to reset your password - make sure you enter your password accurately as all passwords are case sensitive.

Your username is the email address you registered during sign-up; if you cannot remember this or need further help, please contact us at [email protected]

You will need to be logged in using your individual email and password to create or join a team.

Once you're logged in, follow these simple steps to create or join a team.

For a minimum £15 donation the Golden Ticket is your chance to have a night off and still make a difference to the lives of people affected by cancer.

Read more about Golden Tickets here.

Yes, absolutely. Show us what you’re made of and sign up today.

Donations

Gift Aid is a great opportunity for donors to make their voluntary donations to Macmillan worth 25%more – without spending an extra penny. It enables charities like us to claim the basic tax that donors have paid on their donations back from HM Revenue & Customs (HMRC). If every supporter agreed to Gift Aid it would raise hundreds of thousands of pounds more to support people affected by cancer.

To be eligible to add Gift Aid to your donation you must be a UK tax payer and you must have paid or will pay an amount of Income Tax and/or Capital Gains Tax for the current tax year (6 April to 5 April) that is at least equal to the amount of tax that all the charities and Community Amateur Sports Clubs (CASCs) that you donate to will reclaim on my gifts for the current tax year. Other taxes such as VAT and Council Tax do not qualify. The charity will reclaim 25p of tax on every £1 that you have given.

First thing to do in this instance is check your Junk Email folder. Sadly the amount of SPAM going around the internet means that Junk Mail filters are becoming more and more complex. It is difficult for us to be 100% sure that your donation receipt will be delivered to your inbox successfully. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at [email protected].

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process.

Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 256 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.

Go Sober uses Datacash and PayPal as our payment gateways. Datacash specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Datacash is a trusted name in eCommerce solutions and remains at the forefront of the online payment industry.

We accept the following payment methods; Paypal, Visa, Mastercard, Visa Debit, Maestro and Delta for online donations.

For cash donations, please download and fill in our Cash Donation Form.

If your question is still unanswered, please email [email protected]